top of page

Frequently Asked Questions

Virtual Assistant & Online Business Manager Support (UK)

What does a Virtual Assistant do?

A Virtual Assistant (VA) provides remote administrative, operational, and business support to help business owners save time and reduce overwhelm.

As a UK Virtual Assistant, I support clients with tasks such as email and inbox management, diary management, admin support, CRM systems, client communication, and ongoing business operations allowing you to focus on growth, strategy, and what matters most.

FAQ's

How can a Virtual Assistant help my business?

Hiring a Virtual Assistant helps you:

  • Free up hours every week

  • Reduce stress and mental load

  • Create better systems and processes

  • Stay organised and consistent

  • Focus on income-generating activities

Many clients come to me when they’re overwhelmed, stretched too thin, or spending evenings and weekends catching up on admin.

Do I need a Virtual Assistant or an Online Business Manager?

This depends on the level of support you need.

  • A Virtual Assistant focuses on day-to-day tasks like admin, inbox management, diaries, and systems upkeep.

  • An Online Business Manager (OBM) supports higher-level operations, systems, workflows, and business processes.

If you’re unsure, we’ll discuss this on your discovery call and choose the right level of support for your business.

How do I know if I’m ready to hire a Virtual Assistant?

You’re likely ready for a VA if:

  • You feel constantly overwhelmed

  • Your inbox and admin are out of control

  • You’re working evenings or weekends

  • You’re doing tasks that don’t move your business forward

You don’t need to be “big enough” — many small business owners hire a VA to prevent burnout and build sustainable growth

How does Virtual Assistant pricing work?

I work on a monthly retainer basis, where you secure a set number of hours each month dedicated to your business.

This allows for consistent, proactive support and ensures your tasks are prioritised. Retainers are more effective than ad-hoc hours because I get to know your business properly and can support you more strategically

Is there a minimum commitment?

Depending on the package, a minimum commitment may apply. This is discussed clearly during your discovery call so you know exactly what to expect before moving forward.

What tasks can I delegate to a Virtual Assistant?

Common tasks clients delegate include:

  • Email and inbox management

  • Diary and calendar management

  • Admin support

  • CRM setup and management

  • Client communications

  • Website updates

  • Systems and process support

If you’re unsure whether a task can be delegated, just ask,  most admin and operational tasks can be supported.

Will I lose control of my business?

Not at all. You stay fully in control.

I work as a trusted extension of your business, following your processes, preferences, and priorities. Communication is clear, and nothing is done without your agreement.

Many clients find they gain more control because everything becomes organised and documented.

Are you UK-based?

Yes, I’m a UK-based Virtual Assistant and Online Business Manager, working with business owners across the UK.

This means:

  • Clear communication

  • Aligned working hours

  • Understanding of UK businesses and systems

How do we communicate?

Communication is flexible and tailored to your preferences. This may include:

  • Email

  • Scheduled check-ins

  • Project management tools

  • Shared documents and systems

We’ll agree on what works best for you during onboarding.

How do I get started?

Getting started is simple.

  1. Book a free discovery call

  2. We discuss your challenges and goals

  3. I recommend the right support and package

  4. We onboard and get started

 Book your free discovery call today

bottom of page